GENERAL

The use of the electronic pages and services provided to the visitor/user by the website luxe-yachting.com owned by “LUXE YACHTING” hereinafter “the company”, requires your unconditional agreement with the following terms of use, which apply to the entire content of this website. Therefore, the visitor/user must carefully read these terms before using the services of the website and if he/she does not agree, he/she must not use the services and its content. The visitor/user is requested to check the content of the terms of use for possible changes. The continued use of the luxe-yachting.com website even after any changes means the unconditional acceptance of these terms by the visitor/user.

GENERAL TERMS

The aim of our company is to provide the best possible service to our customers. This e-shop enables both our customers and all Internet users to be directly informed about the products offered by our company, as well as to make their purchases online.

INTELLECTUAL PROPERTY

Intellectual property rights and trade mark

All the design of the web pages of the website, the text, the graphics, the selection and the settings of the website are the intellectual property of our company and are protected by the relevant provisions of Greek law, European law and international conventions. Subject to all rights, any text or image or trademark, are registered and used in this online store, with the permission of their respective owners.

PROTECTION OF PERSONAL DATA

You can see how we use your information in our Privacy Statement (Privacy Policy). The use of the electronic pages and services provided to the visitor/user by the luxe-yachting.com website implies their unconditional agreement to the terms stated in this Privacy Policy.

PERSONAL DATA PROTECTION DECLARATION

In order to carry out any transaction through our company’s online store and to place orders for its products, the disclosure of certain personal data of the customer will be requested. When placing an order, the full name, the shipping address of the products, the billing address of the order (if different from the shipping address), the invoicing data (if payment by invoice is selected), the number of a contact telephone, your e-mail address and, in cases where payment is made by credit card, the number, expiry date of the card and the three-digit security code will be requested.

CAN MY DETAILS BE DISCLOSED TO THIRD PARTIES/OTHER COMPANIES?

This data is processed by the company in compliance with the application of the EU Data Protection Directive 1995 (DPD), as well as the EU General Data Protection Regulation (GDPR) applicable from 25 May 2018. For further details we refer you to the Privacy Statement (Privacy Policy) of this website

Credit card details are not stored on company storage media during the transaction.

Our company makes use of the information you provide during the online submission of the form in order to contact you regarding

1. the delivery of the order
2. to confirm and identify the customer in any necessary case
3. for new or alternative products offered by our company
4. special offers and news of our site

Your registration of your personal data means that you consent to the use of these data by our company for the purposes indicated in the Privacy Statement (Privacy Policy)

SAFETY

The Secure Sockets Layer (SSL) protocol is currently the global standard on the Internet for authenticating websites to web users and for encrypting data between web users and web servers. An encrypted SSL communication requires all information sent between a client and a server to be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information during transmission. In addition, all information sent using the SSL protocol is protected by a mechanism that automatically verifies whether the data has been changed in transit.

In addition, personal security is provided by the password you give when you become a member of the luxe-yachting.com website.

In order to present any of your personal data, your username and password must first be provided. For this reason, you must keep these details safe to prevent them from falling into the hands of third parties. We also advise you to create passwords using symbols along with alphanumeric characters.

Finally, we remind you that credit card details are not stored in the company’s storage media during the transaction. All transactions carried out through luxe-yachting.com are governed by International and European law, which regulates issues related to e-commerce as well as by the Consumer Protection Law (Law 2251/1994), which regulates issues related to distance sales.

MERCHANDISE – AVAILABILITY – CHARACTERISTICS

The products available for sale, their characteristics, prices and available stock can be found at luxe-yachting.com and are accessible to all. Users can search for more information on the product in question by clicking on the product icon.

Our company guarantees that customers will be informed in a timely manner about the availability or unavailability of the products, but does not assume any responsibility for their availability.

Our company makes every effort every day to provide all the information required for each product (technical characteristics, prices, etc.). However, in order to limit any errors, we would recommend that before any purchase is completed, you contact us in cases where the prices or any other characteristic of the product are beyond the usual and reasonable.

In the prices listed in the relevant catalogues next to each

The price next to each product in the relevant catalogue is the price excluding VAT and the price including the applicable VAT. In some areas of Greece for which reduced VAT rates apply and if your purchase is made with an invoice, the prices of the products are lower than the prices indicated by the reduced VAT.

Our company reserves the right to adjust the prices of its online store, without being obliged to inform the consumer.

ORDERING PRODUCTS AND CONSUMER PROTECTION

Orders placed through the luxe-yachting.com e-shop constitute distance selling contracts, which are governed by the legal framework of Law 2251/1994 (as currently in force) and the amendments referred to in Decree 131/2003 (Government Gazette A’ 116/16.05.2003) and Resolution 31619, Government Gazette 969/22.3. 2017 and the adaptation of Greek legislation to Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council and repealing Council Directive 85/577/EEC and Directive 97/7/EC of the European Parliament and of the Council, which was published in the Official Journal of the European Union, No. L 304 of 22.11.2011, as it entered into force on 13/06/20

The user has the right to conclude a valid order through the e-shop, provided that he/she is legally competent to act in accordance with the provisions of the Greek Civil Code (provided that he/she has reached the age of eighteen and is not subject to legal representation for the conclusion of a sales contract). Orders may also be placed by legal representatives of legal entities. Our company reserves the right to claim the return from the supervisor or guardian of any orders placed by legally incompetent persons.

PLACING AN ORDER VIA THE ONLINE SHOP

Due to the nature of the products we are selling, we need first to contact you and verify your information before we proceed with any sales. We will explain in detail what needs to be done from your side and we will take care of the rest for you.

RETURNS / CHANGES / CANCELLATIONS

Returns policy

The terms and conditions described in this policy apply to all products purchased in Greece through the luxe-yachting.com online store.

Cancellation of order

When you place your order through the luxe yachting, you have the option to cancel your order within the same day you placed the order.

For any return of your products you can send us your request in writing by e-mail to info@luxe-yachting.com or reach out directly. For any information you need, you can contact us by consulting the contact details on our site. The products you wish to return must be in perfect condition. You are responsible for the cost of returning the products unless the product falls under warranty issues due to a manufacturing defect. Should you use the product you must ensure that you return it in perfect condition, together with all parts and components of which it is made up.

You agree to take care of the condition of the returned products from the moment they are delivered to you until the moment you deliver them to our store or to the carrier or courier company.

Our company is not responsible for defects or poor quality of the products made available to its customers. In the event that a defective product is found in the delivered products, you reserve the right to return and replace it at our shipping costs.

In the event that they are not returned within 15 days then our company may not accept any return or replacement product. In any case, the maximum return for replacement may not be extended beyond fifteen (15) calendar days from the date of receipt.

In addition to the rights granted under the Returns Policy, the following rights shall be granted to any

In addition to the rights provided by the laws and regulations relating to the sales contract, all rights applicable to consumers under existing provisions and laws relating to the sales contract, as well as any rights arising in connection with the warranty conditions of the products, shall apply in any case.

Transport of returned products

If you wish to return goods due to a change of mind, you will be charged the direct cost of returning the goods. Returned goods can only be collected from the address that you have indicated to us in writing and which you have indicated to us in writing.

You agree to provide our company with as much detail as possible about the address for the collection of the goods, for example floor, difficulties of access for the carrier/courier, existence of lifts, narrow stairs, etc., in order to facilitate the collection process from the location you indicate to us. You agree that there will be adequate access to the site for the collection of the returned goods.

If the carrier/courier believes that picking up the goods from the area you indicate may cause damage to your property, they will inform you verbally and record this on the pick-up form. You may instruct the partner transport company/courier to collect the goods despite this instruction, however we will not be liable for any damage that may be caused to your property or the goods as the collection of the goods will be carried out with due care and attention.

You agree to give the partner all the goods you wish to return, including all parts and accessories that make up the goods. Upon receipt of the returned products by the carrier, you will sign a receipt form to certify that delivery to the carrier has taken place. The receipt form will be given to you by the partner carrier/courier.

If you are unable to be present yourself when the goods are collected from the site, you can appoint a representative to undertake this process on your behalf. This representative must be an adult and capable of supervising the collection of your goods in your place.

Reimbursement of the value of returned products

If you qualify for a refund, we will refund you the amount corresponding to the value of the goods you are returning in the same way as you made the original transaction unless you wish another method of return, in which case you must inform us in writing.

A refund of the value of the returned goods will be made as soon as possible. In any event, it will be carried out after you have informed us in writing of your request for the return of the goods and we accept the return and once the goods have been delivered to the partner carrier/courier.

Exceptions to the right of withdrawal

The right of withdrawal does not apply in the following cases:

• the supply of goods that are manufactured according to the specifications that you as the consumer have set or clearly personalised (Private label products)
• the supply of goods which, after delivery, by their very nature, are inseparably mixed with other items

MISCELLANEOUS

• Force majeure: If for reasons of force majeure (e.g. bad weather conditions, strikes, etc.) it is not possible to deliver the products within the predetermined time, we will inform you by phone or e-mail, in order to let us know if you wish, under these circumstances, to complete your order. Our company accepts no responsibility for any situation that is beyond its control and will do everything humanly possible for your best service.
• In cases where you have placed an online order and upon receipt you find that one or more products are missing from the total order, please contact us so that we can arrange all the details required and send you the products you did not receive at no extra charge.
• Modification of the terms and conditions herein: Our company reserves the right to modify or renew the terms and conditions of transactions. We reserve the right to amend or modify the terms and conditions of sale and purchase, and undertake to update this document with any changes or additions to the terms and conditions.
• In the event of non-receipt of the goods ordered (and if a long period of time has elapsed since the order was placed), please contact our company. For the best and fastest service, we recommend that you quote the special order code sent to the e-mail address you provided when placing your order.

In accordance with Directive 2013/11/EC, which was incorporated into Greek legislation by KYA 70330/2015 and Decision 31619 Government Gazette 969/22.3.2017 (article 8), the possibility of electronic resolution of consumer disputes through the Alternative Dispute Resolution procedure is provided for throughout the European Union. If the Customer has a problem with a purchase made from the Online Shop and resides in the EU, he/she can use the website https://webgate.ec.europa.eu/odr/main/?event=main.home.show for out-of-court dispute resolution.